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Moteur de recherche d'offres d'emploi Groupe Bouygues

Helpdesk Administrator M/F


Job details

General information

Associated company

As a global player in construction and services, Bouygues Construction designs, builds and operates buildings and structures which improve the quality of people's living and working environment: public and private buildings, transport infrastructures and energy and communications networks.

A leader in sustainable construction, the Group and its 52,200 employees have a long-term commitment to helping their customers shape a better life.  

Reference number

ByC_2020-16803  

Publication date

1/20/2020

Job details

Category

Services & maintenance

Job title

Helpdesk Administrator M/F

Contract

Long-Term Contract

Socio-professional category

Woker

Working hours

Part-time

Job description

Reports to the Support Services Manager
To provide a professional and flexible helpdesk and administration support service
To work as part of the helpdesk team receiving calls, emails and visitors, logging service requests on the FM work management system, booking resources and responding to queries
To report back to the end user/customer on the progress of jobs they have requested
To ensure delivery of consistently high standards of customer service, presenting a professional and polite image to all customers
To undertake training in Conference Suite Concierge duties and provide cover as and when needed
Working a 25 hour week;
- Wednesday to Thursday – 8 and a half hours per day between 7:30am and 19:30pm
- Friday - 8 hours between 07:30am and 19:30pm

Profile

Previous reception or customer service experience
Excellent communication and customer service skills with a commitment to high standards
Flexible and adaptable, with the ability to work as part of a team
Good knowledge of MS Office and be a competent IT user
An organised approach to work and the ability to prioritise tasks
Ability to work on your own initiative and remain calm under pressure
Previous training in Health & Safety and Customer Care is not essential but would be an advantage
Please note - Employment in this post is dependent upon obtaining security clearance. This requires 5 years residency in the UK and a valid passport.

Job location

Location

2 Marsham Street, Westminster