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IT Service Desk Analyst M/F

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As a global player in construction and services, Bouygues Construction designs, builds and operates buildings and structures which improve the quality of people's living and working environment: public and private buildings, transport infrastructures and energy and communications networks.

A leader in sustainable construction, the Group and its 52,200 employees have a long-term commitment to helping their customers shape a better life.  

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Job title

IT Service Desk Analyst M/F


Long-Term Contract

Socio-professional category


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Job description

Bouygues Construction IT UK currently has an open vacancy for a 1st Line IT Service Desk Analyst to join our IT Support team in London, Waterloo.
Duties and responsibilities of the role will involve:
Acting as the first point of contact for all IT and mobile device user queries for all companies that use Bouygues Construction IT Support
Ensuring that all telephone queries reported via the IT Service Desk are correctly recorded in to the call logging system
Ensuring that any queries reported via the ticket logging system are responded to and resolved or escalated to other teams in a timely manner
Developing an understanding of the core application systems within the organisation and where competent to do so, seeking to resolve issues using tools and documentation available to the IT Service Desk team or escalating to other teams where appropriate
Communicating and sharing information with other IT Service Desk team members and managers to provide efficient customer service
Adhering to the agreed IT Service Desk rota, break and lunch break schedule as directed by the IT Service Desk Supervisor


The ideal candidate will have the following skills and experience:
Excellent communication skills, both written and verbal, together with polite telephone manner
Advanced knowledge and / or interest in computers and IT
Good troubleshooting and investigation skills
Well organised and able to prioritise workload
Able to work individually as well as in a team
Previous experience in customer service is an advantage
Why join us?
We value the variety and innovation that our diverse workforce brings. Our pledge is a diverse and inclusive workplace that offers fair treatment at work and a culture of mutual respect and dignity between colleagues.
All employees have a right to work in an environment in which the dignity of individuals is respected and which is free from harassment and bullying. We are committed to eliminating intimidation in any form.
We place a strong emphasis on continual development, both professional and interpersonal. Currently over 2% of the Company’s payroll is spent on Learning and Development activities. We have our own international and local training centers, delivering technical and management courses.

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