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Helpdesk Administrator M/F

Job details

General information

Associated company

As a global player in construction and services, Bouygues Construction designs, builds and operates buildings and structures which improve the quality of people's living and working environment: public and private buildings, transport infrastructures and energy and communications networks.

A leader in sustainable construction, the Group and its 52,200 employees have a long-term commitment to helping their customers shape a better life.  

Reference number

ByC_BYES FM NOC-19196  

Publication date


Job details


Services & maintenance

Job title

Helpdesk Administrator M/F


Long-Term Contract

Socio-professional category


Working hours


Job description

Bouygues Energies & Services currently has an exciting opportunity for a Helpdesk Administrator to join our Facilities Management team in Stoke-on-Trent.  This is a permanent full-time position working 40 hours per week, Mon-Fri on a shift pattern working 8 hours per day between the hours of 0700 and 1900.

The role:
·        Provide a first class Helpdesk service to the National Operations Centre
·        Support the Helpdesk Controller by receiving calls, logging on Maximo, allocating tasks to operational staff and reporting back to the end user/customers
·        Raising and receipting purchase orders in Maximo
·        Support the planned maintenance programme by reviewing the assignment of job tickets
·        Supporting the Helpdesk Controller in advising of the Company’s invoicing requirements, taking recovery action as necessary on Maximo and in accordance with standard procedures
·        Provide administrative support to the Helpdesk Controller and Facilities Management Team as required, maintaining strict confidentiality at all times
·        Working hours are 40 hours per week, Monday to Friday between the hours of 0700 and 1900.


The person:
·        Must have experience of providing a high level of customer service, ideally in a similar environment
·        Knowledge of Maximo database or similar CAFM system an advantage
·        Excellent communication skills, both oral and written with the ability to prioritise workload
·        Must have good IT skills (able to use Microsoft Office and management systems)
·        Able to work as both part of a team and autonomously
·        Must be able to work shift patterns

In return, we offer an attractive salary and benefits package, including opportunities for training and development.

Job location