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HELP DESK OPERATOR M/F


Job details

General information

Associated company

As a global player in construction and services, Bouygues Construction designs, builds and operates buildings and structures which improve the quality of people's living and working environment: public and private buildings, transport infrastructures and energy and communications networks.

A leader in sustainable construction, the Group and its 52,200 employees have a long-term commitment to helping their customers shape a better life.  

Reference number

ByC_WMH BYCN-19187  

Publication date

12/10/2020

Job details

Category

Services & maintenance

Job title

HELP DESK OPERATOR M/F

Contract

Long-Term Contract

Socio-professional category

Woker

Job description

The role:

·        To provide a professional Helpdesk service to the Hospital and Bouygues E&S contracts  
·         To receive calls in hours and out of hours with professional manner
·         To support the planned maintenance programme by printing off job dockets and returning to the system when complete  
·         To provide a professional approach towards customers and their needs  
·         To provide administration support to the department
Available Hours:-

40 hours per week, 1200 to 2100 Monday to Friday

Profile

The person:

·         Must have experience of providing excellent customer service ideally on a helpdesk
·         Excellent communication skills, both oral and written
·         Able to work as part of a team and autonomously
·         Must have good IT skills (able to use Microsoft Office and management systems)
·         Well organised and able to prioritise workload
·         Ability to multi task in a busy work environment
·         Knowledge of a CAFM system (Maximo) desirable

Job location

Job location

Other countries, United Kingdom

Location

WEST MIDDLESEX HOSPITAL