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Helpdesk Operative M/F

Job details

General information

Associated company

As a global player in construction and services, Bouygues Construction designs, builds and operates buildings and structures which improve the quality of people's living and working environment: public and private buildings, transport infrastructures and energy and communications networks.

A leader in sustainable construction, the Group and its 52,200 employees have a long-term commitment to helping their customers shape a better life.  

Reference number

ByC_BYES FM SHNB-19263  

Publication date


Job details


Services & maintenance

Job title

Helpdesk Operative M/F


Long-Term Contract

Socio-professional category


Working hours


Job description

The role:

·       To provide a professional FM Helpdesk service
·        To receive calls and enter the details onto the CAFM system to enable the works to be completed
To contact relevant subcontractors and co-ordinate site visits
·        To support the planned maintenance programme by generating jobs and updating the system when work is complete  
·        To raise Purchase Orders, invoicing and provide other ad-hoc administration support to the department
·        Working 37.5 hours per week, 7am-7pm, 5 days out of 7 with 1 hour unpaid break

In return, we offer an attractive salary and benefits package, including opportunities for training and development.


The person:

·        Must have experience of providing excellent customer service ideally in a Helpdesk environment
·        Knowledge of a CAFM system desirable – Maximo
·        Excellent communication skills, both verbal and written
·        Able to work as part of a team and autonomously
·        Must have good IT skills (able to use email, management systems, databases)
·        Well organised and able to prioritise workload
·        Good timekeeper and reliable
·        Able to work under pressure and to deadlines

Job location

Job location

Other countries, Non renseigné, Autre


Southmead Hospital, Bristol