General information
Associated company
As a global player in construction and services, Bouygues Construction designs, builds and operates buildings and structures which improve the quality of people's living and working environment: public and private buildings, transport infrastructures and energy and communications networks.
A leader in sustainable construction, the Group and its 52,200 employees have a long-term commitment to helping their customers shape a better life.
Reference number
ByC_BYES FM SHNB-19263
Publication date
12/21/2020
Job details
Category
Services & maintenance
Job title
Helpdesk Operative M/F
Contract
Long-Term Contract
Socio-professional category
Woker
Working hours
Full-time
Job description
The role:
· To provide a professional FM Helpdesk service
· To receive calls and enter the details onto the CAFM system to enable the works to be completed
To contact relevant subcontractors and co-ordinate site visits
· To support the planned maintenance programme by generating jobs and updating the system when work is complete
· To raise Purchase Orders, invoicing and provide other ad-hoc administration support to the department
· Working 37.5 hours per week, 7am-7pm, 5 days out of 7 with 1 hour unpaid break
In return, we offer an attractive salary and benefits package, including opportunities for training and development.
Profile
The person:
· Must have experience of providing excellent customer service ideally in a Helpdesk environment
· Knowledge of a CAFM system desirable – Maximo
· Excellent communication skills, both verbal and written
· Able to work as part of a team and autonomously
· Must have good IT skills (able to use email, management systems, databases)
· Well organised and able to prioritise workload
· Good timekeeper and reliable
· Able to work under pressure and to deadlines
Job location
Job location
Other countries, Non renseigné, Autre
Location
Southmead Hospital, Bristol